Return Policy
We want you to be satisfied with your purchase. Eligible products may be returned within 30 days of delivery, subject to the requirements below.
Return Eligibility
To qualify for a return:
- You must request the return within 30 days of the date your order was delivered.
- The product must be unused and in the same condition in which it was received.
- The product must include its original packaging, accessories, parts, instructions, stakes, tethers, and other included materials.
- You must receive return authorization from Seasons Inflatables before sending the product back.
Products returned without authorization may be refused.
Starting a Return
To request a return, email info@seasonsinflatables.com within 30 days of delivery. Please include:
- Your order number
- The product you wish to return
- The reason for the return
- Photographs or video if the product arrived damaged or defective
If your return is approved, we will provide a Return Authorization Number and return instructions. Please do not send your order back until you receive these instructions.
Damaged, Defective, or Incorrect Products
Inspect your order promptly after delivery. If a product arrives damaged, defective, incomplete, or different from what you ordered, contact us within the 30-day return period.
Include your order number and clear photographs or video showing the issue. Depending on the circumstances and product availability, we may offer troubleshooting assistance, replacement parts, an exchange, or a refund.
Do not discard the product or its packaging while your request is being reviewed.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are nonrefundable.
We recommend using a trackable shipping service and purchasing shipping insurance. Seasons Inflatables is not responsible for a return package that is lost or damaged before it reaches us.
Authorized returns should be mailed according to the instructions provided with your Return Authorization Number. Our return address is:
Seasons Inflatables
1728 Smallman Street
Pittsburgh, PA 15222
Do not mail a return to this address without first receiving authorization.
Refunds
After we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to post the refund to your account.
A deduction may be made if a returned product:
- Is used or damaged for reasons unrelated to an original defect
- Is missing packaging, accessories, parts, or other included materials
- Does not otherwise meet the return requirements
Exchanges
We replace products that arrive damaged or defective when an appropriate replacement is available. To request an exchange, email info@seasonsinflatables.com within 30 days of delivery.
If the same product is unavailable, we will contact you to discuss the available options.
Refused and Undeliverable Shipments
If a shipment is refused at delivery or cannot be delivered because of an incorrect or incomplete address, the refund will be limited to the product price after deducting:
- All shipping and return-shipping costs incurred
- A 15% restocking fee
Please contact us before refusing a shipment so we can determine the best way to assist you.
Late or Missing Refunds
If you have been notified that a refund was issued but have not received it:
- Check your account again.
- Contact your card issuer or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still cannot locate the refund, email info@seasonsinflatables.com.
Contact Us
For questions about a return, exchange, or refund, contact us at info@seasonsinflatables.com. Please include your order number so we can assist you more quickly.